Paid Membership Help Center
Introduce Genspark Plus Plan
Go to https://www.genspark.ai/pricing
- Choose your preferred plan (monthly/annually), the annual plan gets 20% off.
- On the next Stripe page, enter payment details securely.
- Confirm subscription, then you will go back to the original page or homepage (https://genspark.ai/).
- An invoice email will be shortly sent to your email which you put during the checkout.
Managing Your Membership Subscription
Go to https://www.genspark.ai/pricing, then click “manage subscription” link to view or manage the subscription:
- Update payment method
- Cancel the subscription
Information about renewal and cancellation policies.
- Subscriptions renew automatically unless canceled. You can cancel at any time before the renewal date to avoid charges.
Frequently Asked Questions (FAQ)
What is included in the Plus Plan and how much?
- The exclusive features, benefits and price are described on this page https://www.genspark.ai/pricing
How is my payment information secured?
- We use Stripe to handle transactions. Your raw payment information is encrypted and never stored on our servers.
How do I update my payment method?
- See details in “Managing Your Membership Subscription” above
What if my credit card got charged, but I failed to get Plus membership?
- This should not happen. In case it happens, please contact our support team by clicking “Feedback” on the menu, then providing the further details such as name, email, phone, invoice, but don’t include sensitive info such as credit card, home address.
What happens if my payment fails?
- We don’t charge until the payment process succeeds. You can try again.
How do I cancel my subscription?
- Yes! See details in “Managing Your Membership Subscription” above
What is the refund policy?
- Our refund policies vary based on subscription type, regional laws, and account status. Please note we can't process secondary refund requests after a first one has been granted.
- EU, UK, or Turkey customers: You are eligible for a refund if you cancel your subscription within 14 days of purchase. This applies to both monthly and annual subscriptions. Please specify that you are applying for a refund from the EU, UK, or Turkey in your request.
- All other customers:
- Monthly subscriptions: You can request a refund within 24 hours after the purchase.
- Annual subscriptions: You can request a refund within 72 hours after the purchase.
- Refund requests may be denied if our systems detect substantial usage of the service prior to the refund request. This includes using a significant portion of your subscription's features or allowances.
To request a refund within the eligible period, please provide the following information. Once we receive these details, we will process your full refund within 7 business days. Please note that there are no exceptions for requests after this period.
- Your Genspark login email
- The email used for payment (if different from your login email)
- Invoice (PDF)
- Reason for requesting a refund
Contact Support
After reading through this page, if you need further assistance about Plus Plan, please contact our support team by sending emails to [email protected], then providing the further details.